Information We Collect
When you reach out to us for a quote, schedule a visit, or ask a question, we collect the details you share with us. That includes your name, phone number, email address, and the address where you want flooring work done. If you send us photos of your current floors or describe your project, we keep that information too.
Like most websites, we also collect some technical information automatically when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. We use this to understand how people find and use our site so we can make it better.
How We Use Information
We use your contact details to respond to your request, schedule an on-site estimate, and follow up about your project. If you ask us to text or email you updates, we will use your phone number or email address for that purpose.
We also use the information we collect to improve our services, send you relevant updates about your project, and keep records of the work we have done. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to help it function properly and to remember your preferences. Cookies are small text files stored on your device that let us recognize you when you return to our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still contact us by phone or email.
Analytics and Third-Party Tools
We use trusted third-party tools, such as analytics services, to help us understand how visitors use our website. These tools collect information like pages viewed, time spent on the site, and general location data. This information is aggregated and does not identify you personally.
We may also use third-party services for scheduling, email communication, or customer reviews. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle your data.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software or email platforms, but only to the extent needed to perform those services.
We may also disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of Abilene Hardwood Flooring, our customers, or others.
Data Retention
We keep your personal information for as long as it is needed to provide our services, maintain our business records, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include using secure connections on our website and limiting access to your information to team members who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. But we work hard to keep your information safe and review our practices regularly.
User Rights
You have the right to ask us what personal information we have about you, to request a copy of it, and to ask us to correct or delete it. You can also opt out of receiving marketing messages from us at any time.
To exercise any of these rights, just contact us using the phone number or email address below. We will respond to your request as quickly as we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to check back occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, we are happy to help. Call us at (325) 532-0708 or send us a message through our website.
You can also write to us at Abilene Hardwood Flooring, Abilene, TX.